Software Support Developer


Full time



Role Information

Key duties:

• Working with the support team to solve customer issues
• Providing the support team guidance from the code level about causes of issues
• Fixing isolated issues with the code and helping manage the release and deployment with the wider support team
• Working with the development team to integrate fixes developed as part of a support case
• Working with the QA team to develop improved testing coverage
• Escalating larger issues to development and providing detailed information about investigations and causes of issues.
• Designing and building diagnostic code or scripts to assist with case investigation

About you:

-You will already work in software development and be comfortable liaising with customers.

-You will have some of the skills and abilities below. 

-Minimum 3 years' experience as a software developer or Software Support engineer.
-Worked either in or closely with software support.
-Strong debugging and problem-solving skills.
-HTML5, JQuery and JavaScript.
-MS SQL Server.

-Delphi, Classic ASP, ASP.Net.

-TFS, Perforce.

-Windows Services.


Benefits include:

Competitive salary, 25 days holiday + Bank Holidays, Flexible work pattern, Death in Service x 4, Private family health care, free on-site parking, beverages fruit cereals etc and a great modern working environment.


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